Refund Policy · Growing Minds After School

Refund Policy

Growing Minds After School Pty Ltd – REFUND POLICY

This Refund Policy sets out your rights under Australian Consumer Law to obtain a refund. Please read out T&C’s. In this Refund Policy we, us or our means Growing Minds After School Pty Ltd ABN 33 604 151 304

Under the Australian Consumer Law, you have certain rights to cancel a service.

When you can cancel a service

If you have a major problem with a service or a minor problem that can’t be fixed within a reasonable time you have the right to cancel a service contract, when it is:
● provided with an unacceptable level of care and skill
● unfit for the purpose you asked for
● not delivered within a reasonable time when there is no agreed end date.
Suppliers should give any refunds in the same form as your original payment.
You can also ask for compensation for damages or loss caused by the problem.

Services you can’t cancel
You must pay for services you’ve received under a service contract that worked as expected.
You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:
● changed your mind
● insisted on having a service provided in a particular way, against the provider’s advice
● failed to clearly explain your needs to the provider.

Growing Minds After School Placement Term & Conditions
I am aware that my child’s permanent booking fee will be charged for any day that he/she is absent. I agree to advise Growing Minds in writing a future absence or a change of days for my child/ ren. I will give at least one week (7 days) notice to make permanent changes to my bookings.
I am aware that if my child leaves the service I am required to pay full fees for any days that my child does not attend the service leading up to the date of discontinuation of care (2 weeks notice period applies).I understand the CCS Guidelines around this policy (see Parent Handbook). Growing Minds will also charge during public holidays when they fall within our operational period as per industry standard (excluding Christmas Closure)
I am aware that throughout the calander year, my child can take up to 10 days off in total during the four NSW School Terms and have the daily charged waived given a written 7 day notice period. The 10 day allowance can be used for any reason inc but not limited to family holidays, medical appointments, sick days, school events etc). Daily charges apply for booking cancellation thereafter. Growing Minds does not have a mandatory attendance during vacation care, this is our opt in service and you will not be charged during this period unless bookings are secured for your child/ren.
I am aware that my child may be excluded from the program if they are not immunised and there is an outbreak of an infectious disease and I understand that my fees will still be charged during this time.
I understand that if I make a casual booking I am unable to cancel that booking and therefore if my child is absent I will be required to pay an absent casual fee. I understand that if I am late to pick up my child from the after school care program that I will be charged a late fee (up to $30.00).